FAQ
Welcome to the FAQ page of Ashwood Meadow !
We are here to answer the most frequently asked questions about our services, policies and products.
If you have a question that is not answered here, please contact us!
1. Where do you ship to?
Currently, Ashwood Meadow only delivers to United Kingdom.
Unfortunately, we do not currently offer international shipping.
2. How much does shipping cost?
Ashwood Meadow offers free shipping on all orders , with no minimum order amount required.
3. How long does delivery take?
-
Processing time: 1-2 business days (Monday to Friday)
-
Shipping time: 4-6 business days (Monday to Friday)
-
Deadline for placing orders: 18:00 (GMT) Greenwich Mean Time (London)
-
Estimated total delivery time: 5–8 business days from order date
4. What is the deadline to place an order?
Orders placed before 17:00 (GMT) Greenwich Mean Time (London) will be processed the same business day.
Orders placed after 17:00 (GMT) Greenwich Mean Time (London) will be processed the next business day.
5. Can I track my order?
Yes! Once your order has been shipped, you will receive a confirmation email with tracking details .
6. What payment methods do you accept?
We accept the following payment methods:
- Visa
- Master Card
- AMEX
- Union pay
- Shop Pay
-
Google Pay
7. What is the return policy?
Ashwood Meadow accepts returns within 30 days of receiving your order.
8. Do you offer exchanges?
Currently Ashwood Meadow does not offer direct exchanges .
If you would like a different size, color or product, we ask that you return the original purchase and place a new, separate order.
9. Are my payment details safe?
Absolutely! We use secure and encrypted payment channels to protect your information.
Our site complies with PCI-DSS standards for data security.
10. How can I contact Ashwood Meadow ?
For questions about returns or refunds, please feel free to contact us: